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Frequently asked questions

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General questions

Yep. We’ve been asked that question. We spend a lot of time researching, planning the user’s journey through your site and then finally with the design and build. We’re typically cheaper than larger agencies because…

  • We work remotely which means you don’t pay for the water cooler or beanbag chairs
  • We’re a small team who take on a limited amount of clients each year. You won’t be talking to account managers, you’ll talk directly to the owner. This saves on staff costs.

It takes approximately 2-4 weeks to build a website from start to finish, providing we have all the information from you. Our full web design process is broken down here. Generally speaking, the website will only take a long time if we are still waiting for text and images from you.

You’re in luck. We offer a risk-free guarantee. Before we build your new website, we’ll design a mockup of your homepage within the first few days. This is your opportunity to give us feedback and if you really don’t like it, further revisions will be made.

Yes, we split the payment into two. The first 80% is usually taken at the beginning of the project while the second payment is expected once you have seen the mockup of your homepage and you’re happy to move forward.

No. In the past we have found that projects can take a lot longer than expected to complete. We might be waiting for information from you and this can delay the process. Sometimes these delays can take months. This is why we always invoice immediately the mock up is approved. At this point we’ll be well on our way with your new website and you’ll be able to see the progress.

No. All of our work is performed by our in-house team based in Lagos, Nigeria

Yes, we offer a managed services addon to suit your needs. Managed services comes free with our Business Plan.

No. We only use WordPress to build websites. We have used other platforms in the past but not anymore. WordPress is a platform that’s easily accessible for our clients to update themselves, it’s search engine friendly and it’s easy to integrate with third party companies.

If you already have a website. That’s great. This means we can build your new website whilst your other website is still live. Once we are ready to go live and you are happy with the new site we can then swap the old site for the new one. It can take as little as 10 minutes for the new website to be visible. This means you’ll barely even notice a dip in your traffic numbers.

Technical related questions

Of course. You’re buying a website from us. It’s the least we can do. As long as it’s available for purchase, we’ll buy it for you and pay for the first year. We’ll send you an annual invoice for the renewal along with the hosting fees.

Obviously, if the domain name costs more than the average of ₦5,000, then we’d have to discuss this with you!

If we build your website, we will generally manage the hosting for you so you don’t need to do anything. We use the same hosting company for our own website and for ALL our clients. Each website is managed individually to avoid any security issues. Every website we build has 99.9% uptime, whether it is shared hosting or personal servers. We’ve used the same company for 10 years and we don’t plan on changing this anytime soon.

Yes. Most of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.

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